Project Manager, Customer Success

Centric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor and consumer goods companies. Our Project Managers have an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing company, with the opportunity and responsibility to contribute, letting your talent speak.

A successful Project Manager has first and foremost a broad knowledge of the many facets of business and market forces and deep experience in project planning, budget monitoring and communication management. The Project Manager will be responsible for delivering Centric PLM Agile deployment projects ontime, per schedule, in budget, per responsible technical- and business goals of the company (e.g., out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy). The Project Manager is also responsible for the reporting and communication of the project status to the client. The goal is to contribute to the clients’ long-lasting success so that our reputation can expand along with our clientele.

This position will report to the Italian Project Director, Customer Success


Responsibilities:

• Ensure a utilization target of 80% is met by:
• Day-to-day responsibility for the successful delivery of a Centric PLM implementation project
• Build project plans/phasing, project teams
• Contribute to the definition of sales proposal especially:
  • Services allocation and break down
  • Product extensions
  • Project plan and timing
  • Statement Of Work (scope)
• Organize resources to staff projects
• Preparation and participation in Steerco meetings
• Budget monitoring and responsibility
• Preparation and presentation of project status reports
• Issues resolution following escalation from customer
• Follow up and support escalation of issues with PM R&D
• Provide guidance based on experience and Centric best practices for any occurring problems, issues, and planning dependencies – conflict management/project management
• Assist the client in implementing the plan and resolve any occasional discrepancies – change management / project management
• Organizing and execute assigned Centric PLM software implementation projects on behalf of Centric according to client’s requirements and /or scope mentioned in the statement of work, SOW
• Develop detailed implementation- and communication plans, including timelines, budget, resource and progress tracking details to drive small or big Centric PLM change initiatives
• Organize the collection of information about the client’s business process, IT landscape and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc.)
• Maintain quality standards regarding methodologies, documentation, progress tracking, project administration by using internal Centric systems
• Coach others and share experiences and knowledge Skills
• Considerable experience as a Project Manager in the IT industry
• Familiarization with agile project methodologies and practices
• Budget & Time Management
• The ability to work in a team
• Communication skills (internal / external)
  • Feedback loop to project team
  • Conflict Management
  • Escalation Management
• Process analysis methodology
• Execute Centric implementation methodologies
• Presentation Skills & Storytelling
• Workshop Management
• Requirements gathering & sharing
• Use case & concept paper writing
• Training skills internal / external
• Support Change Management

Qualifications:

• Bachelor/master’s in computer science technologies or engineering
• Significant experience as a PLM project manager
• Strong experience and knowledge of one of the following markets: Retail, Apparel & Fashion Market, Luxury Fashion, FMCG
• Experience with database centralized enterprise systems (PLM, Supply Chain, Collaboration, PLM) is a must (as opposed to desktop applications)
• Technical ability and self sufficiency
• Foreign experience will be a plus. Long term placement or job experience in a software Company in EMEA, USA with customer facing experience
• Fluent English
• Ability to deal with customers i.e., understand requests/requirements/issues and respond in a timely professional way
• Business process mapping – BPM or other methodologies
• MS Office
• Confluence & Jira

What we offer you:

• Competitive salary and excellent bonus package
• International travel
• Multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Modern, international work environment and a dedicated and motivated team
• Work environment built on collaboration, flexibility and respect

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.