Customer Support Specialist

Job Title: Customer Support Specialist

Job Summary:
We are looking for a quick-thinking and a fast study. In this role, you are responsible for post-implementation front-line customer support for the Centric 8 PLM solution. You will work directly with customers to resolve questions and issues promptly and efficiently in a professional manner.  
Responsibilities:

• Strong and confident Customer Facing / Support skill
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
• Experience with Windows operating systems, deploying and configuring Web Applications
• MS Office tools including MS Project and Visio, and related scripting languages
• Highly developed problem analysis and solving skills.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Analyzing complex problems to evaluate alternatives and identify sound options.
• Making an impact and establishing credibility with internal and external customers.
• Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
• Resolving problems in order to clarify situations and create a way forward.
• Customer Satisfaction Focus
• Achieve proficiency with Centric 8 software installation and functionality
• Assist in the development and maintenance of online solutions
• Troubleshoot defects and log support cases
• Act as a customer advocate by creating enhancement requests
• Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams.

• BS Degree Computer Engineering and/or Fashion Design, or equivalent
• 3+ years Technical Support experience
• Understanding of  PLM or PDM solutions
• Understanding of PDM/PLM integration with enterprise solutions such as ER
• Excellent communication, interpersonal and time management skills
• Detail oriented and ability to multi-task
• Excellent command of the English language
• Salesforce experience, a plus
• WebEx, ZOOM, TEAMS experience, a plus
• Web – and email-savvy

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.